Fuzzy logic for decision extraction from product reviews


Altabbaa M. T., Ayabakan T., Ogrenci A. S.

2017 International Conference on Energy, Communication, Data Analytics and Soft Computing, ICECDS 2017, Chennai, Hindistan, 1 - 02 Ağustos 2017, ss.82-85, (Tam Metin Bildiri) identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Doi Numarası: 10.1109/icecds.2017.8389573
  • Basıldığı Şehir: Chennai
  • Basıldığı Ülke: Hindistan
  • Sayfa Sayıları: ss.82-85
  • Anahtar Kelimeler: Fuzzy inference, Product reviews, Sentiment
  • İstanbul Yeni Yüzyıl Üniversitesi Adresli: Hayır

Özet

Most of manufacturers and merchants sell their products via internet websites where customers buy them and write their reviews regarding the purchased product. These reviews carry a lot of information. Prospective customers are heavily interested in the experience of the predecessor customers where enormous number of reviews are offered by the website per product. In this study, given a dataset of reviews, we give a solution to estimate a total score of sentiment for the product reviewed. For this purpose, fuzzy logic is used to process the subjective comments and to obtain a reliable average estimation for the decision from those individual reviews. The method is executed over different models to search the effects of the frequency of features on the outcome.